common questions
QR codes
Should I print the QR codes myself?
We print all QR codes and send them to you in a letter.
How do you know which QR codes I should have?
You are responsible for sending us a list of which fabric samples you have with the respective agency.
What happens if a QR code is lost or destroyed?
Contact us and tell us which fabric the QR code belonged to and we will send you a new one.
My supplier has sent me a new price list. Do I need new QR codes for their samples now?
You never have to replace a QR code due to price changes. The system is automatically updated when there is a price change. The price displayed when you scan the QR code is the current price.
Why do I only get 10 QR codes when I want to try the Fibes App?
We send you 10 QR codes free of charge, so you can try out what it's like to scan instead of looking in price lists. If you choose to continue scanning with the Fibes App, you will receive QR codes for all your fabric samples, provided the agency is included in our system.
Subscription
How long is your commitment period?
We do not use binding periods. Exit whenever you want.
I share my workshop with another company. Do we need two subscriptions then?
You decide yourself who you want to share your login with. But you are the one on the invoice, and on the agency's invoice, if you order through the app.
How much does a subscription to Fibes cost?
Fibes App costs a little over one hour of paid working time per month. SEK 750/m excluding VAT. For members of STM, the price is SEK 600/m. Everyone has the opportunity to try the app for free for 30 days.
Who can use Fibes App?
Anyone who works with interior fabrics and has a registered company can use the Fibes App.